Technical Support role at data center management expert EkkoSense AI

Technical Support Person Job Summary

The role will be one working within a multi-skilled team (electricians, software developers, admin) to commission monitoring software in critical infrastructure spaces (e.g., data centres).

The role would be responsible for delivering a portfolio of Support related projects to deliver against understood and agreed criteria.

The role is mostly office based, but may involve some on-site based commissioning, integrating the business’ proprietary cloud-based software. Some of the work will involve remote commissioning of software and hardware, working in conjunction with an onsite installation team.

The job role will include:

· Investigating and resolving client issues which enter the business via a Jira/HubSpot ticketing system, email, or account managers

· Taking ownership of commissioning activities within a project and operating effectively with other departments to ensure your commissioning activities are carried out successfully including occasionally visiting sites to room draw, if needed.

· Communicating with customers directly, helping to resolve problems.

· Helping to identify risks within the department and effectively development process improvements within the ISO 27001 framework to help mitigate these risks.

· Ensuring commissioning activities are carried out in full compliance within the project timescales and the QMS.

· Fault finding and analysing issues on live systems in a remote support function.

· Performing data analysis and developing analysis/test tools to support general activities.

· Assisting with the development and maintenance of software and hardware documentation, both internal and customer facing.

· Operating effectively with other departments to ensure your commissioning activities are carried out successfully.

Essential Skills/Experience

· Excellent communication skills and able to effectively communicate with colleagues and customers.

· Able to work on their own initiative, think independently and make decisions.

· Extremely good attention to detail to ensure that we are meeting our demanding delivery standards.

· Experience of working with cloud services platform (AWS etc.).

· Knowledge of critical environment software technologies (BMS, BEMS, Modbus etc.).

· Able to manage several customer projects at any one time and prioritise according to a constantly changing schedule.

· Good written and verbal skills and able to effectively communicate with customers, directors, and colleagues.

Desirable Skills/Experience

· Any data analytics knowledge.

· Experience of working with M&E software systems (BMS etc.).

· Data Centre Experience

· Experience of working in an organisation with ISO 27001 accreditation.

· Excellent working knowledge of Microsoft Office products including Word, Excel, and PowerPoint.

Company Summary

EkkoSense provides software analytics for the global data centre industry. Its software application, EkkoSoft, is a leading web-based SaaS platform for the monitoring, management, and analytics of environmental, mechanical, and electrical data. The software helps customers realise significant energy savings ,critical capacity release and risk reduction benefits across their entire network.

Job Summary

The role will be one working within a multi-skilled team (electricians, software developers, admin) to commission monitoring software in critical infrastructure spaces (e.g., data centres).

The role would be responsible for delivering a portfolio of Support related projects to deliver against understood and agreed criteria.

The role is mostly office any may involve some on-site based commissioning, integrating the business’ proprietary cloud-based software. Some of the work will involve remote commissioning of software and hardware, working in conjunction with an onsite installation team.